Everyone was polite and professional. Special shout out to Vincent who had to come out multiple times to troubleshoot what turned out to be debris stuck in the coil. It was a real pleasure working working with you, Vincent. Thanks for the honesty and professionalism. Much appreciated!
The technician was courteous and friendly. He explained everything that he was doing and how the heating system was working. I have been using ALH for over a year for service on my heating and air conditioning unit. They always do a fantastic job. I would recommend them to family and friends.
Great service - always responds quickly over the years. Have had service contracts on our home and both of our parents homes. Always professional and trustworthy with us and our parents. Every single service mechanic we have encountered has had patience and helped us with our hvac needs.
I switched to this company a year ago, much cheaper and the service is phenomenal! Highly recommend to anyone in need of any service they provide.
Richard maintains our HVAC and we have always been pleased.
Richard checked all they systems and measurements and showed me as he was performing his work. He always does a complete job and I trust him completely.
Very responsive and respectful service. Quick resolution and follow up. Chris was one of the most friendly and technically knowledgeable service person I have come across. Also the account team on the phone were very proactive and friendly.
Used ALH for over 12 years and they always provide excellent customer service. Chris our latest technician was on time, courteous and very professional
Preventative maintenance on heater and heat pump
ALH has done a great job for us since we built our house 6 years ago.
This was my first check up since moving in my new home.
Appreciate your concern. Hopefully Richard can find the leak in my system. I hope he will solve the issue soon.
Chris was incredible and loved his honesty. Angie in the office is always so kind and patient.
Austin Payne was the tech that was sent and he was over the top thorough taking care of the problem. He showed me how to operate the newly installed damper and assured me that the problem was fixed. He worked quickly and efficiently and was respectfully clean in my home. His professional conduct was appreciated!!
Good service. On time and did a complete job.
Richard was excellent with his knowledge, timeliness, and professionalism. His explanation of issues and how things work were so helpful. Rhonda and Angi at the office are also so helpful to work with and I’m grateful for the whole team. Thanks, all!
Reggie and Mike Gill were great.
Everything was very good. Professional staff.
ALH has been my go-to HVAC service and installation company for 20 years. They are always professional and perform outstanding work.
ALH always does a great job servicing my new units.
Trey was very pleasant. Called snd provided arrival time. Checked the system thoroughly and gave us the aok! Very professional and super pleasant.
We have been enjoying our new HAVC for almost a year now and have been very satisfied with the comfort and savings on our utility bills. The new Ecobee thermostat is fabulous!When we first called ALH they quickly came and worked with us to decide on the system that was best for our needs.Everyone I have worked with has been super nice and helpful.
Newly installed system had noisy vents, technician found 1 return had been dry walled over cutting off half of the return air flow. Once that was opened up, system ran quiet. Great find.
The technician they sent, Chris, was fantastic. He called ahead to let me know when he would arrive and he was right on time. He was very knowledgeable and diagnosed the issue immediately. He spent time to explain the issue to me and had it fixed in short order. Their pricing is fair and the work was very much appreciated. I intend to use this company again in the future.
Technician was Richard Rushing who performed our spring/summer HVAC maintenance. Richard does does excellent work in a very effective manner.Would highly recommend him.
I have had good experience with this company. The most recent technician, Trey, was very professional and courteous. He explained everything he did in a very clear, easy to understand manner. I will continue using this company and I recommend it to others.
Chris the technician was very thorough and also very personable. I feel very comfortable with this company and their employees
Technician was very knowledgeable. And friendly. He checked out the whole system which made me feel secure in that the system is working properly.
I’ve been using them for years and have always had a positive experience. Very professional and polite technicians.
Chris is a true professional. Very informative, knowledgeable and friendly. He discovered the issue was immediately and corrected the problem promptly. Highly recommend
Trey our service guy was fantastic and very professional.
Richard was outstanding. He explained the situation and resolved the immediate issue very well. Thank you
Tre Young the HVAC technician was extremely knowledgeable, professional and thorough! We were extremely happy with the service ALH and Tre Young provided.
Very professional and on the ball. Thank you for the good service.
We just moved into our new house and the air upstairs stopped working 2 weeks in. We called on a Monday and they came and fixed it the same day. One time and professional. Very happy with the service:)
Richard, our service tech, is and has been great throughout the years!
Chris the technician is a super guy, very knowledgeable and diagnosed the problem quickly. Efficient, doesn’t waste time, gave honest opinion while providing options. Because of his professionalism and technical expertise, I will use ALH exclusively for future HVAC needs. Thanks also to Angie at office for accommodating our needs. I highly recommend this company!Edit to add: Chris diagnosed and fixed a problem caused by another local company’s repair guy who misdiagnosed the problem and who was going to charge us $600+ which would still not have resolved the issue. All that to say, ALH has the more competent staff.👍
They fixed the issue with the new construction set up of my townhome
He was very professional and nice. He knew what he was doing. He went the extra mile to fix the problem. I would totally recommend.
We have counted on ALH for their great service for 14 years at our primary and rental properties. Great team to work with.
Repair person was awesome!
Mr. William Kirby is the best!
Fast and professional service! No BS!
I’m really disappointed to leave this 2 star review. The front desk and the technicians are very nice, hardworking people. But the reality is that they have been out to my house 3 different times over 3 weeks and my AC is still broken. I never know when they will actually come to the house. The company services my units as part of a deal with the developer. It’s a new home and everything is covered under warranty. It’s 89 degrees in the bedrooms and I have little kids who cannot sleep in the heat.I’m very disappointed with how this has gone. I understand it’s a busy time of the year, but it’s time I find another company to fix the problem.EDITI decided to change this from my original 2 star rating to 5 stars.I appreciated the owners response to my original rating, and they fixed the issue right away. It’s busy season and I empathize.From the very beginning, the office and the techs were all very friendly and were a pleasure to work with.Will use them again in the future. 👍
Cedric was very thorough and personable. He arrived to install a missing damper and realized that there was a bigger problem. Troubleshot the system and found a clogged drain which was causing the problem.
Great service plan for seasonal maintenance and repairs. Responsive emergency line, thorough service. Technicians are always willing to answer questions and address concerns.
Excellent service! Richard Rushing is an outstanding service tech. And very customer oriented!
Trustworthy and professional. Thank you!!
From customer service with Paula, Sales with Robbie and repair tech Chris, the entire team was incredible. Very knowledgeable and patient with their explanations. Ultimately my unit needed replacing and they were very accommodating with the costs associated. All in all 10/10 would recommend. Great group
Excellent service. Will be a long time customer.
Excellent and knowledgeable service.
I love the professionalism of the technician he takes his time and explains if i have any questions
We have had excellent customer service and work from ALH! Richard is our technician and he is always so nice and very professional.
The owners are committed toExcellence in Customer Service
Everyone was very polite and professional. Scheduled my appointment for Friday and advised that we were home all day and would accept any earlier appointment. They called me back when an opening became available and got my system repaired that day. The technician was kind and professional as well and advised what he was doing and what caused my issue. Will definitely use them again. Great customer service!
Richard did an outstanding job as usual. He is always Professional and responsive. He always goes out of his way to make sure we understand what her did and the current status of our system. A 5+ star service. thank you sir
Richard is possibly the best technician, in any field, that I have ever interacted with. As long as Richard is around, I’ll be a customer of Andy Lewis/Hobson.
Cedric very professional and excellent customer service. Cedric explain everything about my air conditioner unit. I will definitely use Andy Lewis Hobson again.
As a customer of ALH, I must say the services and staff are above and beyond what I expected. Being retired military “EXCELLENT STANDARDS” and ATTENTION TO DETAIL” are critical when evaluating services being completed properly. William Kirby truly is professional, knowledgeable and very well trained at his job. As a customer I firmly believe a company’s employees and customer services speaks for itself. William Kirby did not place any pressure to buy anything and kept me informed of my situation. He provided a great service job and allow me as a customer without pressure to determine my best course of action for my budget and long-term needs. William Kirby truly exemplary ALH as a professional company with high standards. William Kirby, the AC Tech was totally professional and very knowledgeable of his jobs. Paula in customer service was also excellent when it comes to customer services and scheduling requirements. I have worked with numerous contractors in my former job. ALH services is price reasonable, professional and highly outstanding (5+) at their work performance. I would definitely recommend to others. A++ for William Kirby and Paula for outstanding customer support..they are definitely the standard to expect from any AC company....ALH is very fortunate to have them..thanks ALH..for a great experience and services.
Luis was a wonderful service technician. He diagnosed the problem with our air conditioner quickly and fixed the unit immediately. He explained what he was doing the whole time. My only problem with Andy Lewis/ Hobson is that it took a week to get Luis out to our house.
Reggie from Andy Lewis/Hobson Heating & Air was great to work with. He was knowledgeable and professional. Would definitely recommend Reggie and Andy Lewis/Hobson Heating & Air!