Heating and Air Services | Cumming, GA

Bought a new home, the hvac wasn’t balanced properly. One room in the bedroom floor was 10 degrees difference from the next. The builder tried a few times to fix it but Andy Lewis/Hobson was able to figure out the problem and fix it.

Karen Oliver

17:02 24 Jan 23

James C

15:03 13 Jan 23

Customer service very good and Andy Lewis Hobson staff always shown a professional attitude and response when needed.

Sam Urban

11:34 12 Jan 23

Good service and technicians easy to work with

Cindy Price

19:39 11 Jan 23

It was a quick response. The service person was fantastic. Explained everything clearly, efficient and friendly.

Bryan Barnard

14:37 09 Jan 23

Judy Sheppard

14:51 05 Jan 23

We've used this company for our heating and AC maintenance for years. Service technician was pleasant and friendly. He explained what things he checked on the system.

Craig Ray

14:24 05 Jan 23

I had short cycling and my unit would not stay on for more than 5 minutes. I had a routine appointment scheduled for January 31st. I called him to say I was having a problem today. She said she would try to work me in and would call me back. She called back and said I would be seeing this afternoon! Chris came and made some adjustments and the unit was then working. No new parts were needed . The unit is 16 years old and he explained some problems that could occur later. He also told me the estimated costs of certain repairs in the future. He was a very nice and friendly person. He was here about one and a half hours. There was no charge because I was under contract for routine maintenance. :^)

Russell Morris

19:26 30 Dec 22

Have used them for 20 years, very satisfied

Eleanor Neese

17:17 30 Dec 22

Jim on-the-Water

15:34 30 Dec 22

Tech very professional and efficient

Karen Muzzillo-Dixon

14:19 30 Dec 22

Our humidifier burst in the extreme cold weather. I called during the holiday and someone got back to me in a timely fashion, and they repaired it sooner than expected.

Garry Cooke

00:48 30 Dec 22

The service tech was on time, very professional and knowledgeable.

yee-lynn chen

18:57 29 Dec 22

Super responsive! Came out during the holidays due to the cold weather. Professional and helpful!

Robin Snow

01:27 21 Dec 22

Was surprised that they did not provide air filters as part of the systems maintenance. Their service is very expensive and I assumed that would be part of it.

Lawrence “LB” Bell

17:20 20 Dec 22

Angie is a joy to speak with. She was very polite and professional. The technicians were kind and professional as well and advised what they were doing and what caused my issue. Will definitely use them again. Great customer service!

Lorna Lucas

15:35 20 Dec 22

ALH and air is the best! Our furnace wasn’t performing as it should and they were able to fit us in to their tight schedule and resolved our issue. The staff is very professional and will do all possible to assist you. I’m so glad ALH is still on the business of fixing heating problems and not just trying to sell new systems.

Robin Baker

02:17 20 Dec 22

Service representative are always professional and pleasant. Always on time. Great customer service

patricia Munroe

20:53 19 Dec 22

Michelle Maguire

00:50 18 Dec 22

They are wonderful caring people to work with. They go above and beyond to make sure their customers are well taken care of. Sometimes things do not go according to plan. They continue to work until problems are solved to everyone,s satisfaction.

Hosea Belcher

23:05 14 Dec 22

Andy Lewis Hobsen is one of the best service companies I’ve worked with in decades of home ownership. I recently had issues with my home warranty company (who did not want to replace a very old and damaged furnace) and ALH went to bat for me!!! They supplied pics and tech notes that really had weight and resulted in the home warranty company reimbursing me for a new furnace. Aside from that they are always friendly and professional- from the operator on the phone to the technicians who come. I highly recommend them!

Bob Jacobs

14:52 14 Dec 22

Steve Krock

14:49 14 Dec 22

Andy Lewis/Hobson heating and cooling has came to my rescue in a pinch on a couple occasions. So I have accepted service agreements on all of my investment homes. They are responsible, timely, and a company that I can trust.Steve

Fred Erler

14:52 12 Dec 22

Thermostat training (Nest)

Robyn Tom

15:23 09 Dec 22

Appreciate phone call prior to arrival and professionalism and friendly technician

Scott Evans

19:23 07 Dec 22

Everyone was polite and professional. Special shout out to Vincent who had to come out multiple times to troubleshoot what turned out to be debris stuck in the coil. It was a real pleasure working working with you, Vincent. Thanks for the honesty and professionalism. Much appreciated!

Virender Chhabra

18:46 07 Dec 22

Eric Carter

18:33 07 Dec 22

The technician was courteous and friendly. He explained everything that he was doing and how the heating system was working. I have been using ALH for over a year for service on my heating and air conditioning unit. They always do a fantastic job. I would recommend them to family and friends.

Eddie Rush

22:30 06 Dec 22

Great service - always responds quickly over the years. Have had service contracts on our home and both of our parents homes. Always professional and trustworthy with us and our parents. Every single service mechanic we have encountered has had patience and helped us with our hvac needs.

Misti Bain

19:06 06 Dec 22

Kyle Seaton

17:40 06 Dec 22

I switched to this company a year ago, much cheaper and the service is phenomenal! Highly recommend to anyone in need of any service they provide.

william hendricks

17:32 06 Dec 22

Richard maintains our HVAC and we have always been pleased.

Clay Scarborough

17:28 06 Dec 22

Richard checked all they systems and measurements and showed me as he was performing his work. He always does a complete job and I trust him completely.

K. Holland (K.j.)

17:19 06 Dec 22

Satinath Sarkar

16:41 02 Dec 22

Very responsive and respectful service. Quick resolution and follow up. Chris was one of the most friendly and technically knowledgeable service person I have come across. Also the account team on the phone were very proactive and friendly.

Hal Stern

19:20 29 Nov 22

Add Sims

18:15 28 Nov 22

Rich Green

14:42 22 Nov 22

Used ALH for over 12 years and they always provide excellent customer service. Chris our latest technician was on time, courteous and very professional

Kimball Gerald

14:40 22 Nov 22

Preventative maintenance on heater and heat pump

Thomas Clear

19:20 21 Nov 22

ALH has done a great job for us since we built our house 6 years ago.

David Kiefer

18:36 18 Nov 22

Complete amateurs. Needed warranty work on a brand new system they installed, less than 6 months old. They sent someone out without confirming the appointment with me, he calls me from the driveway, fools around with the unit for 5 minutes and says “there was a blue wire that wasn’t connected”, on a system they installed. Still no heat. I tried to schedule another appointment with them, and never got a call back. When I called them again, they said he would be here later this afternoon, which is great because I won't be here. No weekend appointments. Weak. When I called back to cancel the appointment, they said that if anyone else works on the system, that voids our warranty. I don’t think so.

Vandi Smith

15:05 18 Nov 22

This was my first check up since moving in my new home.

Rami Arfoosh

14:47 18 Nov 22

Scott Staley

18:04 17 Nov 22

Appreciate your concern. Hopefully Richard can find the leak in my system. I hope he will solve the issue soon.

Alec Roberts

18:02 17 Nov 22

Pete Holdnak

14:44 16 Nov 22

Mary Ball

14:39 16 Nov 22

Chris was incredible and loved his honesty. Angie in the office is always so kind and patient.

reed knapp

11:25 16 Nov 22

Austin Payne was the tech that was sent and he was over the top thorough taking care of the problem. He showed me how to operate the newly installed damper and assured me that the problem was fixed. He worked quickly and efficiently and was respectfully clean in my home. His professional conduct was appreciated!!

Gordon Harper

18:51 15 Nov 22

Good service. On time and did a complete job.

Nikola Kratky

18:46 14 Nov 22

Whitney Yuska

17:10 11 Nov 22

Richard was excellent with his knowledge, timeliness, and professionalism. His explanation of issues and how things work were so helpful. Rhonda and Angi at the office are also so helpful to work with and I’m grateful for the whole team. Thanks, all!

Andrew Dickerson

15:39 10 Nov 22

Cynthia Sir

14:04 09 Nov 22

Reggie and Mike Gill were great.

Suzanne Wahl

17:14 04 Nov 22

Edith Morgan

20:58 02 Nov 22

Janet Johnson

14:13 27 Oct 22

Everything was very good. Professional staff.

Anne Gelaude

16:38 25 Oct 22

ALH has been my go-to HVAC service and installation company for 20 years. They are always professional and perform outstanding work.

Michael Kilgore

13:50 21 Oct 22

ALH always does a great job servicing my new units.

Adrian & Coleen Hestad

14:28 18 Oct 22

Prompt and courteous

Brooke G

01:06 17 Oct 22

Trey was very pleasant. Called snd provided arrival time. Checked the system thoroughly and gave us the aok! Very professional and super pleasant.

Barbara Royal

20:44 14 Oct 22

We have been enjoying our new HAVC for almost a year now and have been very satisfied with the comfort and savings on our utility bills. The new Ecobee thermostat is fabulous!When we first called ALH they quickly came and worked with us to decide on the system that was best for our needs.Everyone I have worked with has been super nice and helpful.

Casey Jackson

13:42 13 Oct 22

Newly installed system had noisy vents, technician found 1 return had been dry walled over cutting off half of the return air flow. Once that was opened up, system ran quiet. Great find.

Josh Ringenberg

16:28 12 Oct 22

The technician they sent, Chris, was fantastic. He called ahead to let me know when he would arrive and he was right on time. He was very knowledgeable and diagnosed the issue immediately. He spent time to explain the issue to me and had it fixed in short order. Their pricing is fair and the work was very much appreciated. I intend to use this company again in the future.

Scotty Williams

16:08 12 Oct 22

William H. Mastin

14:59 06 Oct 22

Technician was Richard Rushing who performed our spring/summer HVAC maintenance. Richard does does excellent work in a very effective manner.Would highly recommend him.

Ginny Kevorkian

17:38 04 Oct 22

I have had good experience with this company. The most recent technician, Trey, was very professional and courteous. He explained everything he did in a very clear, easy to understand manner. I will continue using this company and I recommend it to others.

Edith

15:03 24 Sep 22

Chris the technician was very thorough and also very personable. I feel very comfortable with this company and their employees

NBA DNICE

18:05 23 Sep 22

JESUSmySAVlOR

14:56 23 Sep 22

Technician was very knowledgeable. And friendly. He checked out the whole system which made me feel secure in that the system is working properly.

George Schlaughenhoupt

15:40 20 Sep 22

LTD

21:37 14 Sep 22

I’ve been using them for years and have always had a positive experience. Very professional and polite technicians.

Anthony Heyward

19:25 13 Sep 22

Chris is a true professional. Very informative, knowledgeable and friendly. He discovered the issue was immediately and corrected the problem promptly. Highly recommend

Todd Hauser

17:00 13 Sep 22

Trey our service guy was fantastic and very professional.

Curtis Hixon

15:35 12 Sep 22

Richard was outstanding. He explained the situation and resolved the immediate issue very well. Thank you

Cameron Richardson

15:23 12 Sep 22

Tre Young the HVAC technician was extremely knowledgeable, professional and thorough! We were extremely happy with the service ALH and Tre Young provided.

Jeanette Archer

15:40 07 Sep 22

Holly King

17:44 31 Aug 22

John Gold

12:48 30 Aug 22

Very professional and on the ball. Thank you for the good service.

Alan Lewis

12:39 30 Aug 22

We just moved into our new house and the air upstairs stopped working 2 weeks in. We called on a Monday and they came and fixed it the same day. One time and professional. Very happy with the service:)

Bianca Rosenberg

22:02 29 Aug 22

Richard, our service tech, is and has been great throughout the years!

Cheryl

13:51 26 Aug 22

Chris the technician is a super guy, very knowledgeable and diagnosed the problem quickly. Efficient, doesn’t waste time, gave honest opinion while providing options. Because of his professionalism and technical expertise, I will use ALH exclusively for future HVAC needs. Thanks also to Angie at office for accommodating our needs. I highly recommend this company!Edit to add: Chris diagnosed and fixed a problem caused by another local company’s repair guy who misdiagnosed the problem and who was going to charge us $600+ which would still not have resolved the issue. All that to say, ALH has the more competent staff.👍

Mark A

20:13 25 Aug 22

They fixed the issue with the new construction set up of my townhome

Jeff Durr

15:11 22 Aug 22

Deborah Jaudon

15:35 19 Aug 22

He was very professional and nice. He knew what he was doing. He went the extra mile to fix the problem. I would totally recommend.

Gary Faysash

15:38 12 Aug 22

Shaun Swedenburg

15:10 10 Aug 22

Repair person was awesome!

Ryan Yi

14:56 10 Aug 22

Mr. William Kirby is the best!

Jonathan

13:14 09 Aug 22

Fast and professional service! No BS!

Dustin Moseley

00:36 09 Aug 22

I’m really disappointed to leave this 2 star review. The front desk and the technicians are very nice, hardworking people. But the reality is that they have been out to my house 3 different times over 3 weeks and my AC is still broken. I never know when they will actually come to the house. The company services my units as part of a deal with the developer. It’s a new home and everything is covered under warranty. It’s 89 degrees in the bedrooms and I have little kids who cannot sleep in the heat.I’m very disappointed with how this has gone. I understand it’s a busy time of the year, but it’s time I find another company to fix the problem.EDITI decided to change this from my original 2 star rating to 5 stars.I appreciated the owners response to my original rating, and they fixed the issue right away. It’s busy season and I empathize.From the very beginning, the office and the techs were all very friendly and were a pleasure to work with.Will use them again in the future. 👍

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