Heating and Air Services | Cumming, GA

Chris is a true professional. Very informative, knowledgeable and friendly. He discovered the issue was immediately and corrected the problem promptly. Highly recommend

Todd Hauser

17:00 13 Sep 22

Trey our service guy was fantastic and very professional.

Curtis Hixon

15:35 12 Sep 22

Richard was outstanding. He explained the situation and resolved the immediate issue very well. Thank you

Cameron Richardson

15:23 12 Sep 22

Tre Young the HVAC technician was extremely knowledgeable, professional and thorough! We were extremely happy with the service ALH and Tre Young provided.

Jeanette Archer

15:40 07 Sep 22

Holly King

17:44 31 Aug 22

John Gold

12:48 30 Aug 22

Very professional and on the ball. Thank you for the good service.

Alan Lewis

12:39 30 Aug 22

We just moved into our new house and the air upstairs stopped working 2 weeks in. We called on a Monday and they came and fixed it the same day. One time and professional. Very happy with the service:)

Bianca Rosenberg

22:02 29 Aug 22

Richard, our service tech, is and has been great throughout the years!

Cheryl

13:51 26 Aug 22

Chris the technician is a super guy, very knowledgeable and diagnosed the problem quickly. Efficient, doesn’t waste time, gave honest opinion while providing options. Because of his professionalism and technical expertise, I will use ALH exclusively for future HVAC needs. Thanks also to Angie at office for accommodating our needs. I highly recommend this company!Edit to add: Chris diagnosed and fixed a problem caused by another local company’s repair guy who misdiagnosed the problem and who was going to charge us $600+ which would still not have resolved the issue. All that to say, ALH has the more competent staff.👍

Mark A

20:13 25 Aug 22

They fixed the issue with the new construction set up of my townhome

Jeff Durr

15:11 22 Aug 22

Deborah Jaudon

15:35 19 Aug 22

He was very professional and nice. He knew what he was doing. He went the extra mile to fix the problem. I would totally recommend.

Erin Hobbs

17:20 15 Aug 22

Chris was nothing short of a miracle worker. Friendly, helpful, professional. He didn’t waste anytime getting what needed to be done accomplished & make sure the experience was perfect.

Wade Cauthen

15:59 12 Aug 22

We have counted on ALH for their great service for 14 years at our primary and rental properties. Great team to work with.

Gary Faysash

15:38 12 Aug 22

Shaun Swedenburg

15:10 10 Aug 22

Repair person was awesome!

Ryan Yi

14:56 10 Aug 22

Mr. William Kirby is the best!

Jonathan

13:14 09 Aug 22

Fast and professional service! No BS!

Dustin Moseley

00:36 09 Aug 22

I’m really disappointed to leave this 2 star review. The front desk and the technicians are very nice, hardworking people. But the reality is that they have been out to my house 3 different times over 3 weeks and my AC is still broken. I never know when they will actually come to the house. The company services my units as part of a deal with the developer. It’s a new home and everything is covered under warranty. It’s 89 degrees in the bedrooms and I have little kids who cannot sleep in the heat.I’m very disappointed with how this has gone. I understand it’s a busy time of the year, but it’s time I find another company to fix the problem.EDITI decided to change this from my original 2 star rating to 5 stars.I appreciated the owners response to my original rating, and they fixed the issue right away. It’s busy season and I empathize.From the very beginning, the office and the techs were all very friendly and were a pleasure to work with.Will use them again in the future. 👍

Robert Cizek

17:43 08 Aug 22

claude smith

15:45 08 Aug 22

They came out and repaired a leak on one of the freon lines on a split ac unit that they installed less that 2 years ago. The tech was very professional and diagnosed the problem quickly. He said some techs don’t install the gasket where the lines connect to the unit but was sure it was the problem. All said and done it cost over $400 dollars for him to replace a$0.5 gasket and recharge the system. When one of their installers failed to install it properly in the first place. It lasted just long enough to be outside their warranty. Buyer beware!

Carl Nicholas

16:57 05 Aug 22

Cedric was very thorough and personable. He arrived to install a missing damper and realized that there was a bigger problem. Troubleshot the system and found a clogged drain which was causing the problem.

Tina Range

23:19 04 Aug 22

installed reme Halo

Aman Jetha

20:59 04 Aug 22

Great service plan for seasonal maintenance and repairs. Responsive emergency line, thorough service. Technicians are always willing to answer questions and address concerns.

Daryll Neal

18:24 04 Aug 22

Excellent service! Richard Rushing is an outstanding service tech. And very customer oriented!

Clara Depko

18:22 04 Aug 22

Trustworthy and professional. Thank you!!

Jonathan Denbow

19:26 01 Aug 22

From customer service with Paula, Sales with Robbie and repair tech Chris, the entire team was incredible. Very knowledgeable and patient with their explanations. Ultimately my unit needed replacing and they were very accommodating with the costs associated. All in all 10/10 would recommend. Great group

Lloyd Wynn

15:25 29 Jul 22

Excellent service. Will be a long time customer.

marygrace Hegetschweiler

15:18 29 Jul 22

I’m not sure why they’re asking me to post a review, as I’m sitting here writing this, the AC in our brand new house (with brand new HVAC) is still out and has been for a week.We were set to move in last week when we noticed the day before the AC was clearly not working. Hobson deployed a tech out on Saturday to repair but he was unable to complete because the system needed a part they didn’t have in stock, and would take 2 to 3 days to arrive. Flash forward to Thursday, the part is finally in and they say they’ll get us on the schedule as a priority. I reiterated to the scheduling staff and tech that we’re not staying at the residence currently because it’s 90° inside and we have a baby at home, so if they can give us more specifics of an arrival time other than “today,” that would be great as I can’t sit in a house all day with a baby and no AC.The tech didn’t end up arriving until 5pm (i guess that’s priority for them), and after an hour, was unable to complete the repair with new part because he needed another tech to assist him for safety purposes. Not sure why this wasn’t noted with the first techs visit, but I digress. They were supposed to be back out this morning before 12pm (it’s now 11) and the only update I’ve been able to get is “we can’t get a hold of the tech right now.”So here I am, not holding my breath as we continue to couch hop until we can get into our new house. We’re under warranty with the company (the builder chose them) so I’m sure we’re not actually a “priority,” but this has been an awful experience and I would not recommend to anyone. I’ve dealt with a lot of HVAC companies (one for an AC repair and eventual HVAC replace in our old residence with wonderful experience) and this is by far the worst I’ve ever experienced. From conversations with their scheduling team, they seem extremely understaffed which is not comforting for future service calls that I’m already preparing myself for, even though the unit is brand new.

William Donelan

21:00 27 Jul 22

Excellent and knowledgeable service.

Lauri Strauss

20:48 27 Jul 22

Brentan Edwards

18:32 25 Jul 22

Ansley Tucker

19:27 24 Jul 22

Our AC unit has gone out four times in three months. They fixed it for all of three days. Told us it needed to be cleaned and charged us $260 even thought we are still under warranty and cleaning it only fixed the problem for three days.

Anthony Williams

19:30 21 Jul 22

I love the professionalism of the technician he takes his time and explains if i have any questions

mary lou holcomb

19:30 21 Jul 22

Stephon Hayes

11:13 21 Jul 22

Marla Ford

16:07 16 Jul 22

We have had excellent customer service and work from ALH! Richard is our technician and he is always so nice and very professional.

Janet Johnson

15:11 15 Jul 22

Everything was very good. Professional staff.

Shary Dyer

14:48 15 Jul 22

The owners are committed toExcellence in Customer Service

Thomas Francis

14:29 15 Jul 22

Lawrence “LB” Bell

13:58 15 Jul 22

Everyone was very polite and professional. Scheduled my appointment for Friday and advised that we were home all day and would accept any earlier appointment. They called me back when an opening became available and got my system repaired that day. The technician was kind and professional as well and advised what he was doing and what caused my issue. Will definitely use them again. Great customer service!

Dennis Dickinson

16:25 08 Jul 22

Richard did an outstanding job as usual. He is always Professional and responsive. He always goes out of his way to make sure we understand what her did and the current status of our system. A 5+ star service. thank you sir

Jason Dyba

14:14 08 Jul 22

Richard is possibly the best technician, in any field, that I have ever interacted with. As long as Richard is around, I’ll be a customer of Andy Lewis/Hobson.

RASHA SAMARA

01:48 08 Jul 22

Shirley Hillmon

15:28 05 Jul 22

Cedric very professional and excellent customer service. Cedric explain everything about my air conditioner unit. I will definitely use Andy Lewis Hobson again.

John Casey

14:42 01 Jul 22

Very professional.

GrandPater

14:04 01 Jul 22

Robyn Tom

20:34 30 Jun 22

Nathan Reese

20:47 29 Jun 22

Not sure why they would ask me to leave a google review, I've got nothing nice to say about them. Wasted an entire day of my life when they confirmed, twice, that a tech would be out to repair my AC on a Sunday. He never showed. They never answered their phone. When a tech did show up after I complained on Monday he was weirdly surly and complained about my home builder misdiagnosing the problem. Just fix it, I don't need a lecture about your opinion of the person who built my home... and paid you for this. If I need work in the future I'll do whatever I can do get somebody else to do it.

Den R

17:17 28 Jun 22

As a customer of ALH, I must say the services and staff are above and beyond what I expected. Being retired military “EXCELLENT STANDARDS” and ATTENTION TO DETAIL” are critical when evaluating services being completed properly. William Kirby truly is professional, knowledgeable and very well trained at his job. As a customer I firmly believe a company’s employees and customer services speaks for itself. William Kirby did not place any pressure to buy anything and kept me informed of my situation. He provided a great service job and allow me as a customer without pressure to determine my best course of action for my budget and long-term needs. William Kirby truly exemplary ALH as a professional company with high standards. William Kirby, the AC Tech was totally professional and very knowledgeable of his jobs. Paula in customer service was also excellent when it comes to customer services and scheduling requirements. I have worked with numerous contractors in my former job. ALH services is price reasonable, professional and highly outstanding (5+) at their work performance. I would definitely recommend to others. A++ for William Kirby and Paula for outstanding customer support..they are definitely the standard to expect from any AC company....ALH is very fortunate to have them..thanks ALH..for a great experience and services.

Gary Elias

11:19 25 Jun 22

Luis was a wonderful service technician. He diagnosed the problem with our air conditioner quickly and fixed the unit immediately. He explained what he was doing the whole time. My only problem with Andy Lewis/ Hobson is that it took a week to get Luis out to our house.

Veronica Riley

17:00 24 Jun 22

Connie Walker

14:28 23 Jun 22

Great company!

Russell Fung

14:26 23 Jun 22

Jonathan Hunt

15:32 22 Jun 22

Chris Rios

15:09 21 Jun 22

Reggie from Andy Lewis/Hobson Heating & Air was great to work with. He was knowledgeable and professional. Would definitely recommend Reggie and Andy Lewis/Hobson Heating & Air!

Bill Botzong

17:13 20 Jun 22

The service representative, Reggie, was great. On-time, good communication before and during service, completed his work, and took care to make sure our home was cared for in a professional manner.

bobby johnson

23:25 16 Jun 22

Last week i called due to water leaking from my AC vent and i was told it’s not a priority because some people don’t even have AC in their house working. Explain to them water was forming on the ceiling leaking in the floor but once again I was told it was not a priority. No one came out no one called until Monday then I was told someone would arrive today which is Thursday. For six days water leak from my air conditioner vent on the floor and in the ceiling and finally today a technician showed up. The technician was supposed to put silicone around two large holes in the furnace instead he told me he was gonna put tape if I wanted silicone then the builder could come put it in himself . I didn’t ask him what he was going to do about the condensation forming around the air conditioner vent he said nothing. I didn’t ask him what did he mean by nothing he said he needs to get a game plan and they will come back later I asked him why didn’t he bring the proper tools with him to fix the job the first time he could not answer. The entire time this technician had a major attitude very unprofessional very disrespectful and non-caring to the customer. Save your money save your aggravation do not use this company whatsoever.

Kristen Gulbrand

16:24 16 Jun 22

The employees were polite, however we paid big dollars for an issue which wasn't resolved. I truly don't like to post negative, but I'm feeling taken advantage of, and we don't have money to waste. I would steer clear of this company, if you want honest repairs at a reasonable cost

CKS

22:21 06 Jun 22

two techs came to my house and installed a missing cover/basket for a vent. They are professional and friendly.

Leomia Dawson

18:05 06 Jun 22

Jubin Joseph

02:37 29 May 22

All my HVAC systems in my house were installed by ALH. Very responsive and value for money. They don't charge anything extra and are pretty upfront on repair costs. I always call them for any HVAC repair

C. Simon

15:45 28 May 22

Kim Guinn

18:06 27 May 22

we have been using ALH since we purchased our home in 2003. Always have good service.

Deborah k (Debpeach)

14:03 27 May 22

Well the person that arrive with very personable and knowledge. He was in a hurry. If my husband had not been there he would not have checked the component we paid to replace. It was not on his check list and the unit motor would have died. therefore, I have used Andy Lewis along time, but if he has sold the business the quality is not the same. If the young man was over worked then review schedules. I will use your service again but only when my husband is around the unit with you.

Lloyd C Whittall Jr

01:19 25 May 22

On time, very through, great check up on our environmental systems. Thanks

Paul Rook

14:08 19 May 22

Service rep knowledgeable, located and fixed problem rapidly

jamarin 1990

23:03 18 May 22

William is the most honest and sincere HVAC Technician I have ever used. He was professional and thoroughly experienced to diagnose and recommend the best solution which was a replacement instead of repair. The install crew was on time and professional as well. All in all, very pleased with the work and value.

Maria Morris

21:39 16 May 22

The technician Richard is a pleasure to work with. He is always on time, polite and does a great job.

Carmalita Moore

21:45 13 May 22

Golfer Singh

15:48 11 May 22

Excellent customer service

B_Positive ENERGY

20:45 10 May 22

Richard was helpful, courteous and patient. He explained how to change the filter and advised me of additional products available to me.

Patricia Pflum

16:18 09 May 22

We have used them for 12 years and they have provided excellent service every time. They offer a service contract that is reasonably priced and provides two visits per year to keep everything well-maintained. And they usually send the same technician so he knows the history of the system.

susan jeanguenat

13:22 07 May 22

Thomas DeSalvo

20:40 06 May 22

The Andy Lewis Technician, assessed the HVAC situation, recommended the appropriate solution and saw to it that the solution he recommended was applied and resulted in the system's return to service and the customer's total satisfaction. We recommend this company (and Tech Luis) whole-heartedly!! We are very pleased!

Chandra Raman

23:59 05 May 22

Richard was very professional and he spent a lot of time servicing the A/C unit and looking for problems. Repair was affordable. Will continue service agreement with them.

JAMES THOMASON

16:04 04 May 22

RICHARD IS AWESOME AND VERY PROFESSIONAL

avonda hendricks

16:09 30 Apr 22

Richard does a fantastic job maintaining our HVAC system. Having the maintenance agreement and Richard as the HVAC tech gives us peace of mind.

Sam Land

21:49 28 Apr 22

Chris Castaldi

14:13 28 Apr 22

The technician, Richard, was an absolute professional. He showed me the issue, clearly told me the possible solutions and variable costs. No pressure at all. He spent a lot of time checking and servicing my entire system properly. My highest possible recommendation.

Bob Moore

21:35 26 Apr 22

Dwight Brower

15:49 26 Apr 22

Richard was timely, professional and efficient in the performance of my summer system check-up. He also offered and provided information on other components and promotions ALH was offering.

Chris Bains

13:55 26 Apr 22

Richard is very professional

Jani Lilly

11:40 24 Apr 22

We have been customers of Andy Lewis Hobson for over 15 years. We are very happy with the service we receive, they are always friendly and professional. They are also very knowledgeable and reliable. Thanks Richard and Reggie!

Ottis Bolin

14:54 18 Apr 22

Susan Kurtz

20:43 14 Apr 22

Our service technician Richard is great!!!

Patti Thomas

12:06 12 Apr 22

Richard is the best technician. He truly cares about his customers.

Kathy Koning

20:43 11 Apr 22

Robin Baker

16:21 11 Apr 22

Robin Kalick

19:11 02 Apr 22

Very nice and knowledgeable service tech.

Herb Bright

00:25 30 Mar 22

Richard was our service technician and did an excellent job. I’ve used ALH for over 4 yrs and look forward to their continued excellent service.

Susan Gaynor

13:06 22 Mar 22

We built a new home and Andy Lewis/Hobson installed our system. As sometimes happens, about one month after moving in we had an issue that needed repair. Brent Miller made the service call. Mr. Miller is an asset to your company. He is professional, personable and most importantly he has an expertise that is outstanding. Thanks for sending Mr. Miller to our home to help us! Norris and Susan Gaynor in Canton, GA

Leo Sutter

03:35 11 Mar 22

i have been with Andy Lewis Hobson for years - good service and GREAT value - THANKS, ALH!

Nigel Roe

21:35 10 Mar 22

Mike Sumpter

00:49 10 Mar 22

William did a great job and represents ALH very well. Great attitude and very knowledgeable.Thanks

Mark Schulte

18:34 09 Mar 22

Patrick Cho

14:48 04 Mar 22

Super friendly and got all the work done in a timely manner.

Bruce Jue

17:24 28 Feb 22

James Mc

16:05 22 Feb 22

Chris and Robbie are everything one wants when in need of Heating and Air. Professional, efficient, value for your money and above reliable.

Michael Rountree

17:22 15 Feb 22

Chris did a wonderful job relocating some HVAC lines in our basement. Really added some valuable space!

Kitty Keeling

13:41 15 Feb 22

Our furnace (4 years old) would heat and then stop heating. This went on for a couple of weeks and William made several trips out but it was difficult to diagnose since it was intermittent. Finally when Richard and William were here, the system shut off and on so they determined that it was the control board, drove to Marietta(from Roswell) to pick up the part and installed/repaired it that day. William called that night and again over the w/e to make sure all was well. Very professional (former military) and great to work with. I would highly recommend this company.

Kevin Daniel

16:38 14 Feb 22

Gerald Mahoney

02:22 11 Feb 22

Service person helped me understand how I could fix the thermostat next time the switch tripped

Johadi McCullough

15:26 09 Feb 22

Our heating wasn't working with the basement HVAC. We were nervous that it was going to be a replacement. ALH never charge you for anything you don't need! We were so happy!

Michael Matthews

20:03 07 Feb 22

OUTSTANDING SERVICE !!! THANK YOU!! LUIS IS THE BEST!!!!

Kimberly F

13:19 04 Feb 22

Luis called 20 mins before arrival. He was professional, polite, wore a mask & shoe coverings, and explained what he would be doing before he serviced our HVAC unit. He also explained what he did after the service was completed and explained everything to my husband and I. We would definitely use this company again if needed.

Debbie Wells

02:34 04 Feb 22

Krista Ronta

15:20 02 Feb 22

They did an excellent job; very professional and very responsive!! Thank you!

jackie Cummings

21:07 01 Feb 22

AKO AKO

16:05 31 Jan 22

The Andy Lewis/Hobson HVAC tech was awesome! He was prompt, friendly, and swift to diagnose and repair the burnt wire in the HVAC unit. I would highly endorse Andy Lewis/Hobson!

Dolph Winders

21:16 29 Jan 22

Removed old furnace and installed new one in a difficult spot in the house. Excellent service and they cleaned up everything afterward. Thank you!

Lisa Jern

16:56 24 Jan 22

Very professional, great quality. Have used them for more than a decade.

ron wagnon

21:44 13 Jan 22

Garry

23:11 11 Jan 22

Russell Roddy

17:19 11 Jan 22

Chris was friendly and knowledgeable. He explained the benefits of installing a Reme Halo (ultraviolet light) in our existing HVAC unit to kill virus, bacteria, mold and mildew passing through the air handler. We are looking forward to fewer colds this winter.Chris did a great job for us.

Jack Burns

20:08 10 Jan 22

We were so glad that our two furnaces were in good shape. Have used ALH for over 10 years and they respond quickly when we have a problem.

Modele O

17:19 10 Jan 22

Emily Wimbush

16:24 07 Jan 22

Jonathan Hyland

17:35 29 Dec 21

Very responsive and quick to make things happen!

Ree Howard

16:31 29 Dec 21

William Kirby was very knowledgeable and professional. He arrived in a timely manner, answered my questions and serviced my HVAC system. He also installed a humidifier and a new ECOBEE thermostat.

19:06 28 Dec 21

15:59 27 Dec 21

20:39 23 Dec 21

14:05 22 Dec 21

They came out the same day I called even though it wasn't an emergency. The technician called about 45 minutes before arrival to let me know he was on they way. I had a lot of questions and I appreciated his experience and patience in answering them. Service was fixed and he checked a few other things and all good. Very satisfied!

Martin Margolies

19:26 21 Dec 21

Katherine Davis

22:35 19 Dec 21

I have used this company for 12 years and have never been disappointed! I have had the same 2 servicemen, Richard and Kirby, and they are awesome! This company is consistently reliable, the service is impeccable and the yearly service contract can’t be beat! I ALWAYS recommend Andy Lewis/Hobson Heating & Air when people ask and I always will! You can’t go wrong choosing them!

15:44 15 Dec 21

18:53 14 Dec 21

23:50 10 Dec 21

21:56 09 Dec 21

Seriously impressed! Luis my technician was so knowledgeable and gave amazing tips to keep my system running smoother. I ended up signing a 2 year service agreement with Andy Lewis!

victor wade

15:52 06 Dec 21

Bill Bovat

20:12 01 Dec 21

Jackie Thomas

16:32 01 Dec 21

My home was experiencing uneven heating. The secondary bedrooms were chilly but the primary was fine. I have been living with this issue for 1.5 years because I though it was normal.My daughter began to complain about the chill so I called and Luis came out and installed a damper. Granted, the damper should have been installed from the get go, but OMG!!! My entire home is warm now! I am not sure where all of the heat and air (in the summer) was escaping to but it is now in my home. I am so happy about the change and Luis was a gem. Looking forward to a decrease in my gas and electric bills.

Sherri Sutter

16:44 30 Nov 21

The rep was very professional and courteous. He did the clean-air install with no disruption in my service. I have had a great relationship with ALH for years and hope to continue to do so.

Glen Hobbs

23:36 29 Nov 21

Another outstanding service visit. Such attention to detail. Would not hesitate to recommend ALH!

Richard Tilley

15:48 21 Nov 21

Have had a great experience using Andy Lewis/Hobson HVAC for the past 6 years!

Beeleng Chan

15:28 19 Nov 21

Charles Croshaw

01:19 17 Nov 21

Michael Schulman

15:34 16 Nov 21

This is the 2nd time that i have used Andy Lewis/Hobson Heating & Air. I purchased a replacement for my primary system (Heating and Cooling) a couple of years ago. I just had them back out to check out the system as winter approaches. In both situations, the installation and the maintenance, the techs were on time, efficient, took the time to explain everything to me and even visited for a bit. Great guys. Brent was the guy the 2nd time for maintenance and we even talked about my antiquated upstairs system. Great company. Highly recommend.

Herman Dorsey

15:26 16 Nov 21

Installed automatic shut off switch

Chris Baker

22:39 09 Nov 21

The technician Chris “Cutty” was very very very knowledgeable and helpful. He explained things well and was very nice. GREAT JOB !!! You made our day !!!

patricia Munroe

15:54 09 Nov 21

ChristCenteredInternational Chapel

14:36 08 Nov 21

Barbara Moorehead

17:24 05 Nov 21

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