Bought a new home, the hvac wasn’t balanced properly. One room in the bedroom floor was 10 degrees difference from the next. The builder tried a few times to fix it but Andy Lewis/Hobson was able to figure out the problem and fix it.
I had short cycling and my unit would not stay on for more than 5 minutes. I had a routine appointment scheduled for January 31st. I called him to say I was having a problem today. She said she would try to work me in and would call me back. She called back and said I would be seeing this afternoon! Chris came and made some adjustments and the unit was then working. No new parts were needed . The unit is 16 years old and he explained some problems that could occur later. He also told me the estimated costs of certain repairs in the future. He was a very nice and friendly person. He was here about one and a half hours. There was no charge because I was under contract for routine maintenance. :^)
Angie is a joy to speak with. She was very polite and professional. The technicians were kind and professional as well and advised what they were doing and what caused my issue. Will definitely use them again. Great customer service!
ALH and air is the best! Our furnace wasn’t performing as it should and they were able to fit us in to their tight schedule and resolved our issue. The staff is very professional and will do all possible to assist you. I’m so glad ALH is still on the business of fixing heating problems and not just trying to sell new systems.
They are wonderful caring people to work with. They go above and beyond to make sure their customers are well taken care of. Sometimes things do not go according to plan. They continue to work until problems are solved to everyone,s satisfaction.
Andy Lewis Hobsen is one of the best service companies I’ve worked with in decades of home ownership. I recently had issues with my home warranty company (who did not want to replace a very old and damaged furnace) and ALH went to bat for me!!! They supplied pics and tech notes that really had weight and resulted in the home warranty company reimbursing me for a new furnace. Aside from that they are always friendly and professional- from the operator on the phone to the technicians who come. I highly recommend them!
Andy Lewis/Hobson heating and cooling has came to my rescue in a pinch on a couple occasions. So I have accepted service agreements on all of my investment homes. They are responsible, timely, and a company that I can trust.Steve
Everyone was polite and professional. Special shout out to Vincent who had to come out multiple times to troubleshoot what turned out to be debris stuck in the coil. It was a real pleasure working working with you, Vincent. Thanks for the honesty and professionalism. Much appreciated!
The technician was courteous and friendly. He explained everything that he was doing and how the heating system was working. I have been using ALH for over a year for service on my heating and air conditioning unit. They always do a fantastic job. I would recommend them to family and friends.
Great service - always responds quickly over the years. Have had service contracts on our home and both of our parents homes. Always professional and trustworthy with us and our parents. Every single service mechanic we have encountered has had patience and helped us with our hvac needs.
Very responsive and respectful service. Quick resolution and follow up. Chris was one of the most friendly and technically knowledgeable service person I have come across. Also the account team on the phone were very proactive and friendly.
Complete amateurs. Needed warranty work on a brand new system they installed, less than 6 months old. They sent someone out without confirming the appointment with me, he calls me from the driveway, fools around with the unit for 5 minutes and says “there was a blue wire that wasn’t connected”, on a system they installed. Still no heat. I tried to schedule another appointment with them, and never got a call back. When I called them again, they said he would be here later this afternoon, which is great because I won't be here. No weekend appointments. Weak. When I called back to cancel the appointment, they said that if anyone else works on the system, that voids our warranty. I don’t think so.
Austin Payne was the tech that was sent and he was over the top thorough taking care of the problem. He showed me how to operate the newly installed damper and assured me that the problem was fixed. He worked quickly and efficiently and was respectfully clean in my home. His professional conduct was appreciated!!
Richard was excellent with his knowledge, timeliness, and professionalism. His explanation of issues and how things work were so helpful. Rhonda and Angi at the office are also so helpful to work with and I’m grateful for the whole team. Thanks, all!
We have been enjoying our new HAVC for almost a year now and have been very satisfied with the comfort and savings on our utility bills. The new Ecobee thermostat is fabulous!When we first called ALH they quickly came and worked with us to decide on the system that was best for our needs.Everyone I have worked with has been super nice and helpful.
The technician they sent, Chris, was fantastic. He called ahead to let me know when he would arrive and he was right on time. He was very knowledgeable and diagnosed the issue immediately. He spent time to explain the issue to me and had it fixed in short order. Their pricing is fair and the work was very much appreciated. I intend to use this company again in the future.
I have had good experience with this company. The most recent technician, Trey, was very professional and courteous. He explained everything he did in a very clear, easy to understand manner. I will continue using this company and I recommend it to others.
We just moved into our new house and the air upstairs stopped working 2 weeks in. We called on a Monday and they came and fixed it the same day. One time and professional. Very happy with the service:)
Chris the technician is a super guy, very knowledgeable and diagnosed the problem quickly. Efficient, doesn’t waste time, gave honest opinion while providing options. Because of his professionalism and technical expertise, I will use ALH exclusively for future HVAC needs. Thanks also to Angie at office for accommodating our needs. I highly recommend this company!Edit to add: Chris diagnosed and fixed a problem caused by another local company’s repair guy who misdiagnosed the problem and who was going to charge us $600+ which would still not have resolved the issue. All that to say, ALH has the more competent staff.👍
I’m really disappointed to leave this 2 star review. The front desk and the technicians are very nice, hardworking people. But the reality is that they have been out to my house 3 different times over 3 weeks and my AC is still broken. I never know when they will actually come to the house. The company services my units as part of a deal with the developer. It’s a new home and everything is covered under warranty. It’s 89 degrees in the bedrooms and I have little kids who cannot sleep in the heat.I’m very disappointed with how this has gone. I understand it’s a busy time of the year, but it’s time I find another company to fix the problem.EDITI decided to change this from my original 2 star rating to 5 stars.I appreciated the owners response to my original rating, and they fixed the issue right away. It’s busy season and I empathize.From the very beginning, the office and the techs were all very friendly and were a pleasure to work with.Will use them again in the future. 👍